Terms and Conditions

Delivery of Tickets

Tickets orders are processed at the end of each business day.

Digital tickets will be emailed to your nominated email address upon confirmation of payment.

Printed tickets will be dispatched on the next business day. Please allow at least 7 business days within Australia or 21 business days internationally after your order is made to receive your tickets. Please take care when entering your delivery address during checkout as incorrect information can delay processing and delivery.

Contact us immediately at distro@adelaideunderground.com if there is an issue with your address.

Refunds, Exchanges and Replacement Tickets

Before purchasing tickets, carefully review the event details. We do not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket unless (a) you are able to identify the ticket number and we cancel the relevant ticket, and (b) you give Black Conjuration Fest a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case we will issue a replacement ticket to you for a reasonable administration fee.

Subject to any statutory rights of refund (including, without limitation the provisions of the Australian Consumer Law), if an event takes place then there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions.

A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.

Cancelled Events

If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket purchasers of the cancellation and information on receiving a refund.

Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket purchasers will be offered tickets at any rescheduled event up to the face value of the original tickets or, if the ticket purchaser is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the amount paid for the tickets (including per transaction handling fees) but will normally exclude any delivery fees paid in respect of the tickets. Depending on the circumstances in each case, a partial refund may be given where one day of a multi day event is cancelled. Contact us for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your order number so we can expedite your refund (if applicable).